In view of our commitment to providing lighting solutions of the highest quality, Cyanlux offers ongoing after sales services to our customers.

Product Warranty

Cyanlux warrants its products to the purchaser against Manufacturing defects in material or workmanship for a period of 5 years. In the event of a fault or defect arising within the term of the warranty, the warranty service involves Cyanlux either repairing the product for free or replacing it with a product of the same kind and type, according to its own choice. In so far as the affected lights are no longer available when the fault arises, Cyanlux is entitled to supply a similar product of equal value.

l  Failure rate less than 0.5%, we will send the replacements directly.

l  Failure rate less than 1%, we would need the application details, installation information and defect product pictures for brief analysis and then send replacements.

l  Failure rate more than 2%, we would require customer send back the defect product samples for detailed analysis, if the failure is due to product quality, we will send replacements together with a full 8D report showing how to terminate it completely in short and long term.

Installation Guideline

All our products are designed for easy and fast installation, our products package will contain an easy reading installation manual, demonstrating how to install our product step by step. And also, you can download our installation manual for each product from our website www.cyanlux.com/Installation-Manual.html anytime. Besides, you can find an installation video from our website or require it from our sales professionals, or just give us a call, you’re always welcome.

Customer Satisfaction Survey

Customer’s voice is extremely important for us to keep improving, we will conduct customer satisfaction survey regularly to collect all customer’s feedback on product quality, installation, cost level, service, communication and delivery. Till now our overall customer satisfaction rate is 98.7%.

Customer Complaint

We value customer’s complaint as much as new orders, in fact, customer complaint will bring more orders if handled properly and efficiently. We consider it as a great opportunity to improve ourselves rather than a troublesome problem. All Cyanlux’s customer complaint will be recorded and reported to management, a special team consisted of managers and engineers will be set up to fix the issue customer feedback.

Onsite Support

With the demand from customer for some special projects, our sales professionals and engineers can fly immediately to customer’s application site anytime, we have long term multiple entry Schengener visa/USA visa and international driver license, which makes the travel very simple and ready to leave tomorrow. Also, we fly very frequently to visit our customer every year.